We provide a quality guarantee for one year after installation and commissioning or 18 months after the equipment leaves the port of China, whichever comes first. This ensures your peace of mind and confidence in the reliability of our machinery.
24/7 Customer Support:
Our service team is available 7 days a week, 24 hours a day, ready to respond to any technical inquiries. We ensure that all issues are addressed and resolved within 24 hours to minimize downtime and keep your operations running smoothly.
Regular Follow-Up and Maintenance Advice:
We conduct routine follow-ups through telephone or remote communication to ensure optimal machine performance. Our goal is to identify and address potential issues proactively, guaranteeing the long-term safety, efficiency, and reliability of your machinery.
Holistic Support for Logistics and Files:
Our services go far beyond product sales, encompassing comprehensive support for customs clearance, sea freight, insurance, tax planning, and documentation. We strive to deliver a hassle-free experience, allowing our valued customers to focus on their business while we handle the logistics.